Remove 2001 Remove Brands Remove Loyalty Remove Poor Customer Service
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Customer Service Experience Lessons from a Baseball Underdog

Oracle

In 2001, he was training with the Los Angeles Dodgers when he ended his career due to an injury. It’s not enough to be a “name” company or brand: customer conversations control the story. That’s why customer service teams can seem like the underdog of American business.

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WATCH NOW: PeopleMetrics Turns 20! 3 Business Lessons from CX Entrepreneur Sean McDade PhD | PeopleMetrics LIVE!

PeopleMetrics

I joined in 2001 when I started the company on January 26, 2001 - so it's 20 years today the company was founded. Audrey Squaresky: I'm Audrey Squaresky - I'm the Director of Customer Experience here at PeopleMetrics. Madeline: Alright, so Sean - you have been here from the very very beginning in 2001.