Think Customers

JANUARY 10, 2020

Ensuring that customers don’t receive offers for products they’ve already purchased and greeting returning customers appropriately are problems that are increasingly easy to solve with a few tweaks to marketing automation and CRM systems. But what happens after the low-hanging fruits of personalization have been captured?

Omni-Channel 52

Omni-Channel Consumers Customer Centricity CRM 52

Call Experts

JANUARY 8, 2020

Omnichannel experience. Omnichannel management creates opportunity. How Personalized Marketing Can Drive Growth To Your Business. More than 90% of people like to interact with businesses through text messages. . Do you want to understand the entire customer journey for your company? Team Member Skills Highlight: Scott Witte.

Touchpoint 78

Touchpoint Self Service Customer Journeys Contact Center 78

Oracle

JANUARY 10, 2020

KRA adopted an omnichannel, cloud-based CRM platform. This local and global impact was recently recognized at Modern Customer Experience 2019 where Oracle recognized KRA with a Markie Award for Best Demonstrated ROI in Marketing. Learn more on Forbes: In Kenya, Virtual Tax Services Improve Compliance, Boost Revenue.

Social Media 55

Social Media Government Banking Omni-Channel 55

Solvvy

JANUARY 7, 2020

Do you expect an omnichannel support experience? Just as you do competitive research in your marketing efforts, it’s also important to research how your competitors handle customer service issues. How long are you willing to wait for an email customer support request? a guided service experience? Spy on Your Competitors.

Customer Expectations 48

Customer Expectations Self Service How To Average Handle Time 48

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Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks.

Omni-Channel

delighted

JANUARY 7, 2020

Not only are expectations reaching unprecedented levels, they are doing so in an omnichannel world. The number of companies investing in the omnichannel experience has grown from 20% to 80% since 2010. Marketers are taking note. As mentioned in trend #1, customers expect CX to be woven into every experience with a brand.

Trends 40

Trends Brands Customer Experience Survey 40

ProProfs Chat

JANUARY 7, 2020

Merge your service channels by converting into an omnichannel strategy to collaborate from effectively and efficiently ensuring that information silos do not happen. Solution: Here is how you can avoid some of the pitfalls: Pick the right tasks such as repetitive jobs, resources for self-service , FAQs , knowledge bases , etc.

Customer Service 112

Customer Service How To Customer Journeys Customer Centricity 112

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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.

Self Service

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