customer-service-strategies-contact-center 
Calabrio
JULY 18, 2017
As retailers close brick-and-mortar stores across the country, those still in the market need strategies to help them compete in today’s economy along with solutions for leveraging their inherent advantages against the challenges they face. Customer service remains the key difference of brick-and-mortar retail operations.
Calabrio
JULY 20, 2017
As retailers close brick-and-mortar stores across the country, those still in the market need strategies to help them compete in today’s economy along with solutions for leveraging their inherent advantages against the challenges they face. Customer service remains the key difference of brick-and-mortar retail operations.
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Calabrio
JULY 18, 2017
As retailers close brick-and-mortar stores across the country, those still in the market need strategies to help them compete in today’s economy along with solutions for leveraging their inherent advantages against the challenges they face. Customer service remains the key difference of brick-and-mortar retail operations.
Stella Connect
JULY 17, 2017
Three years ago, Lane Bryant’s contact center was something it “hid somewhere in a financial spreadsheet.” Like so many other brands’ customer service operations, it was simply a cost of doing business. Fielding contacts (some 850,000 per year) left agents weary. We knew we could be a lot more.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
BlueOcean
JULY 18, 2017
As one of three contact center vendors supporting order management for this organization at a global level, we deliver logistics support, change management and technical documentation. We sum the specialists’ mission up in one sentence: “Drive cost out of our client’s business while enhancing the customer experience.”.
Bill Quiseng
JULY 18, 2017
I had the great opportunity to interview Blake Morgan , customer experience futurist about her new book, More is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks Off Customer Experiences. I have been a big fan of her customer experience articles that regularly appear in Forbes.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
Speaker: Irit Eizips, CEO, CSM Practice
With many different approaches to measuring performance, organizations must rely on the right metrics to drive the best results for their customers. By the end of this webinar, you will know: Which metrics to track to improve your customer success performance. What the best practices are for tracking and proving customer value.
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