Uniphore

DECEMBER 17, 2021

Contact centers are the main touchpoints with members, greatly impacting overall member satisfaction. Lack of scalability Call volumes skyrocketed during the pandemic at the same time contact center employees had to shift to work-from-home models. Consumers faced long wait times to reach an agent.

Self Service 130

Self Service Healthcare Contact Center Effort Score 130

NobelBiz

FEBRUARY 13, 2024

RELATED ARTICLE CRM Key Features For Customer Service Interactive Voice Response (IVR) An advanced Interactive Voice Response system allows customers to navigate through options using their voice or keypad inputs, efficiently directing them to the appropriate service or information, thereby enhancing self-service capabilities.

Call Center 59

Call Center Self Service Software Contact Center 59

Bold360

MARCH 23, 2017

In these cases, our solution is able to transfer the customer to a human-assisted channel or another touchpoint, even to act as a meta-bot and task other bots with a specific function, like transferring funds or completing a purchase. It’s Essential to go Across Messaging Platforms and Connect all Touchpoints. Interested in bots?

Omni-Channel 58

Omni-Channel Self Service Customer Service Chatbots 58