Playvox

JUNE 21, 2022

During a recession, it could be the difference between survival and failure. By optimizing the use of the new generation of WFM solutions, contact centers can reduce staff-related costs by 10-20%, enabling them to come through the recession with minimum impact on service levels and the customer experience.

Contact Center 74

Contact Center Software Self Service Average Handle Time 74

CustomerSuccessBox

JUNE 15, 2020

For the first webinar we had Ari Hoffman, Director of Customer Advocacy, Coveo discuss Customer Success Strategy for an economic downturn with Puneet Kataria, Founder & CEO of CustomerSuccessBox. What should be the Customer Success Strategy during these tough times? How can SaaS businesses get such out of the box ideas?

Customer Success 64

Customer Success Strategy Roadmap Metrics 64

Russel Lolacher

FEBRUARY 27, 2023

A few reasons why he is awesome – he is the founder and CEO of Sideways 6 – a service to build better businesses through employee ideas. He is the founder and CEO of Sideway 6, a service to build better businesses through employee ideas. How to convince organizations to take employee ideas seriously.

Employee Engagement 52

Employee Engagement Engagement Culture Feedback 52