West Monroe

OCTOBER 19, 2022

Listeners will also hear from our partner at Silicon Valley Bank on their service transformation journey and how they shifted the support workload of client-facing RMs to customer service teams and call center. David Schiff – Senior Partner – West Monroe. Panelists: Rick Khanna – Sr. Featured Content.

Customer Service Strategies 52

Customer Service Strategies Strategy Customer Service Banking 52

West Monroe

OCTOBER 19, 2022

Listeners will also hear from our partner at Silicon Valley Bank on their service transformation journey and how they shifted the support workload of client-facing RMs to customer service teams and call center. Read More watch the webinar × Salesforce Summit Partner Bottom line? We really know Salesforce. Learn More

Customer Service Strategies 40

Customer Service Strategies Strategy Customer Service Banking 40

Amity

JANUARY 13, 2016

Issue 71 - What impact is your Customer Success team having? Your Customer Success team plays an important role in how they experience the journey. So how do you make sure that your Customer Success team is making the required impact along the way? Your customers are going through a journey with you. Churn is a trailing metric.

Customer Success 48

Customer Success Measurement Metrics Customer Satisfaction 48