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Live Chat for Higher Education – The Ultimate 101 Guide

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now say that they’re online “almost constantly.” For these reasons, introducing improved online services does more than support distance learning and online students. In one study, 246 students were surveyed to learn how live chat for education impacted the learning experience. of online learners Satisfied: 20.9%

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48 retail survey questions for the customer feedback you need

delighted

A Salesforce survey found that 53% of customers don’t believe that brick-and-mortar retailers have the “know-how” to deliver a great customer experience. What retail survey questions should you ask? Knowing what to ask is as important as surveying in the first place.

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