ViiBE Blog

APRIL 28, 2021

Call centers and contact centers have industry-specific KPIs to measure agent performance. These KPIs illustrate how one agent’s productivity affects overall call center performance indicators such as call volume, wait times, and response time. What are the KPIs in a call center?

Call Center 98

Call Center First Call Resolution Average Handle Time Virtual Call Center 98

NobelBiz

MAY 24, 2022

Most Contact Center Management, ticketing, and flow routing systems are now cloud-based. Create a virtual call center The options for creating a call center are now accessible in a 100% cloud version. In other words, there is no need for specialized equipment or extensive integration to set up a Call Center.

Call Center 52

Call Center Tips Virtual Call Center Management 52

NobelBiz

AUGUST 11, 2022

Scalable Call Center Operations On The Fly Contact centers may adjust to better meet the demands of their clients thanks to CCaaS solutions. Because they are all hosted in the cloud, these solutions make it simple to form remote or multi-location teams and quickly set up a virtual call center.

Contact Center 52

Contact Center Call Center Multi-Channel Omni-Channel 52