MiaRec

JANUARY 19, 2023

In today's digital world, maintaining data privacy and protecting sensitive personal information are more important than ever before. To comply with regulatory compliance, such as GDPR or PCI-DSS , and data security policies, contact centers use r edaction to remove sensitive content from the transcripts and audio recordings.

Call Recording 87

Call Recording Contact Center Policies Data 87

MiaRec

OCTOBER 16, 2023

Since the introduction of our new generative AI-powered Auto QA and Auto Data Redaction solutions, we have often received the following question: "How out-of-the-box are they, or in other words, how difficult it is to set them up?"

Data 82

Data Technology Management 82

MiaRec

SEPTEMBER 1, 2023

The correct, consistent, and accurate redaction of sensitive information in call recordings and transcripts has never been more important to protect your customers' personal data, increase compliance, and much more than it is now. But manual approach to data redaction is tedious, unreliable, and labor-intensive — until now.

Data 69

Data Call Recording Customers 69