Loyalty, Loyalty Programs, Poor Customer Service and Telecommunications

Customer retention in the telecom industry – new thinking

TechSee

JANUARY 7, 2020

With the telecommunications industry at saturation point, and with services largely commoditized, providers suffer from exceptionally high rates of churn. Accenture reports that 77% of consumers are no longer loyal to any particular brand, telcos must work harder than ever to retain their customer bases. Advanced technologies.

Customer Retention

Customer Retention Industry Telecommunications Effort Score

Customer Satisfaction Best Practices: Insights for Marketing Experts

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar?

Customer Satisfaction

Customer Satisfaction Marketing Exceptional Customer Service Social Media

Customer Experience Update

Customer retention in the telecom industry – new thinking

Customer Satisfaction Best Practices: Insights for Marketing Experts

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