How to Build the Employee Experience and Culture of Continuous Improvement with VP of CX & Loyalty at Hertz
Customer Bliss
JUNE 6, 2018
Within his role, Eric now owns the VoC programs, CX and brand activation team, and the Gold Plus Rewards loyalty program. In the first 6 months of his role, Eric focused on the following: Fixing the measurement program in order to capture the VoC in the right way with the right level of understanding.
221 
Let's personalize your content