TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. Magazine, Forbes, U.S. He also sits on the board of Directors for CSPN.

Customer Service 252

Customer Service Contact Center Chief Customer Officer Call Center 252

BirdEye

MAY 3, 2023

The choice of the right marketing channel can make or break a campaign. Choosing the most effective marketing channel can make sure that your efforts bring results. This blog post deals with everything you need to know to leverage the right channels and boost your business revenue.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

Uniphore

JANUARY 4, 2022

Analyze Analytics and insights from 100% of interactions across all channels. Umesh was globally recognized in 2016 as one of the ten ‘Next Generation Leaders’ by Time Magazine. Prior to that Moni held positions as CTO and EVP of Products at Five9, and several senior product development leadership positions at Avaya and Amdocs.

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Contact Center Innovation Multi-Channel Customer Retention 317