Innovation, Magazine, ROI and Virtual Agent - Customer Experience Update

Transforming Customer Service – What to Look for in a Conversational AI Tool

CSM Magazine

SEPTEMBER 17, 2020

Conversational AI (aka intelligent chatbots or virtual agents) combines artificial intelligence (AI) and automation to streamline customer interactions across channels. Simplifying the creation and maintenance of virtual agents across the enterprise is critical. Essentially, it is what makes a Virtual Agent smart.

Omni-Channel

Omni-Channel Tools Virtual Agent Customer Service

The Definitive Guide to Chat Bot Strategy

Bold360

NOVEMBER 30, 2016

In fact, there are dozens of potential use cases for chat bots limited only by a company’s ability to innovate – but with myriad possibilities, it’s easy to get lost in the trees and fail to fine-tune your mission. Your choice of messaging platform can make all the difference in reach and engagement , which are key to producing ROI.

Chatbots

Chatbots Strategy Self Service ROI

Customer Experience Update

Transforming Customer Service – What to Look for in a Conversational AI Tool

The Definitive Guide to Chat Bot Strategy

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