Infographics, Poor Customer Service, Self Service and Survey

Guest Post: A Guide to Training Employees to Deliver Outstanding eCommerce Customer Service

ShepHyken

NOVEMBER 20, 2020

He shares six tips and strategies to share with your team for improving the eCommerce customer experience. Poor customer service costs businesses over $75 billion a year in lost profits. These are critical goals, e.g. “ Achieve XX percent customer satisfaction rate. ”. CSAT is an indicator of customer satisfaction.

Ecommerce

Ecommerce Training Customer Service Net Promoter Score

15 Helpful Strategies to Reduce Customer Churn

ProProfs Chat

DECEMBER 21, 2020

A CRM will help you see how many customers left or the number of new customers added. But the use of live chat gives you insights on why customers left the business. Post-chat survey feedback. With post-chat survey feedback , you can understand customer mindset and what factors lead them to switch from your brand.

Strategy

Strategy Loyalty Programs Customers Loyalty

Customer Experience Update

Guest Post: A Guide to Training Employees to Deliver Outstanding eCommerce Customer Service

15 Helpful Strategies to Reduce Customer Churn

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