Customer Experience Update

Guest Post: Responding to Change and Driving The Insight Industry Forward

Confirmit

JANUARY 27, 2020

Confirmit was generous enough to provide all those attending the event with a copy of my recent book, The High Performance Customer Insight Professional : How to make sense of the evidence, build the story and turn insights into action. The aim is to reflect these learnings in the development of its products and services.

Industry

Industry Social Media Analytics Customer Insights

Learning From Spies: What the Insights Industry Can Absorb From the Intelligence Community

Maru Group

JULY 25, 2019

A new report on the future of spying has important lessons for us and how to stay on top of trends in analysis. Where we used to go looking for single pieces of information that no one else had. Where we used to go looking for single pieces of information that no one else had. to make use of all the data that exists.”.

Industry

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Customer Experience Update

Guest Post: Responding to Change and Driving The Insight Industry Forward

Learning From Spies: What the Insights Industry Can Absorb From the Intelligence Community

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