Contact Center Technology in Your RFP: You’re Asking the Wrong Question
BlueOcean
JUNE 22, 2022
When it came to the contact center RFP, companies consistently required bidders to “Describe your telephony platform” and those with best-in-class products had a definite edge. or requiring the bidder to “Describe your core technical infrastructure.” How do you ensure resiliency and business continuity?
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