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The Complete Glossary of Common Customer Service & Support Lingos

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To help you get started, we’ve prepared a small customer support glossary below. It’s not just great communication skills that make a customer support operator great at their job. 62% of customers say that a representative’s knowledge and resourcefulness play a key role in creating a good experience. But, where to start? Agent/User.

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What is Customer Experience? 20 Customer Experience terms, definitions, and resources

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That’s why we’ve put together this customer experience glossary. The following three sections cover all the terms you’ll need to know to pave the way for your organization’s customer experience strategy: Core Customer Experience concepts. Core Customer Experience concepts. But, what does Customer Experience (CX) actually mean?