B2B Customer Experience Excellence: A Guide for Businesses
SurveySparrow
MARCH 21, 2023
Your NPS scores depend on your industry, as certain ones, like telecommunications, have poor scores across the spectrum, while technology/software companies have high scores. #3. Customer churn rate: It refers to the percentage at which your customers leave your business. Do not oversimplify the issues faced by your customers.
Let's personalize your content