NobelBiz

FEBRUARY 10, 2023

The center piece of the discussion was the virtual call center and how to manage and improve the all-round metrics of this trending business model in the contact center space. Listen to the full episode here: Tony: What tips do you have for a person that wants to start a virtual call center?

Virtual Call Center 52

Virtual Call Center Call Center Contact Center Gamification 52

NobelBiz

AUGUST 18, 2020

It’s because of many different factors from turnover, agent quality, who you promote, who you demote or fire, and how you go about doing all of these. We’ve interviewed some of the brightest, most experienced minds in the call center on how to manage a call center efficiently. And here are the results!

Call Center 52

Call Center Management Gamification How To 52

NobelBiz

FEBRUARY 22, 2023

The goal of this article is to provide contact centers owners and managers with all of the necessary information to properly utilize remork work and to empower contact center agents. Here are some suggestions: Set up a collaborative feature within your contact center solution and teach your agents how to use it.

Engagement 52

Engagement Contact Center Gamification Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

The goal of this article is to provide contact centers owners and managers with all of the necessary information to properly utilize remork work and to empower contact center agents. Here are some suggestions: Set up a collaborative feature within your contact center solution and teach your agents how to use it.

Engagement 52

Engagement Contact Center Gamification Net Promoter Score 52