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Remove Employee Experience Remove Technology Remove Virtual Agent Remove Wait Times
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Avaya Virtual Agent Now Available as a Ready to Deploy Configurable Service

CSM Magazine

APRIL 26, 2022

Avaya has announced an enhancement to Avaya OneCloud to dramatically reduce the complexity associated with virtualizing customer interactions. Recent Avaya research with Ipsos indicates that based on their last interaction with a virtual agent, only 1 in 3 customers would recommend that business to others.

Virtual Agent 52
Virtual Agent Self Service Wait Times NPS 52
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3 Ways to Improve Agent Experience with Technology

Interactions

JUNE 18, 2020

According to Accenture, companies with great employee experiences still outperform the S&P 500 by 122%. But with an increasing focus on technology, it can seem like live agents are getting left behind. . What is agent experience? Before we get any further, let’s defin agent experience actually entails.

Technology 71
Technology Contact Center Virtual Agent Wait Times 71
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