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Common Mistakes Businesses Make When Evaluating & Improving Customer Experience

customer sure

This is an interesting, much-debated topic that our CEO, Guy Letts, shared his views on with 360 Magazine recently. Ignoring Employee Experience An organisation’s customer experience is closely linked to the experience its employees have.

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People-First Culture Keynote: Las Vegas 2019 (Employee Engagement & Company Culture Keynote)

Michel Falcon Experience

My first question is, is 2019 going to be the year that you continue to reinforce efforts to improve your employee experience? Are you content with your customer experience? It’s customer service. Delivering exceptional customer service. Provide a great experience.

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