Playvox
FEBRUARY 23, 2022
Employee engagement is one of the most challenging aspects to master in the contact center. That’s why many organizations are putting increased emphasis on improving their company culture in order to improve employee morale. One proven way to motivate your team is to drive engagement with gamification.
Playvox
FEBRUARY 20, 2024
Employ Gamification Gamification is often employed for managing remote contact center agents because it provides workers with tangible rewards as an incentive. By applying scores and prizes to your employees’ everyday tasks, you can make work feel more enjoyable and increase employee engagement.
Playvox
MARCH 12, 2024
You could have contacted the company in a multitude of ways — chat, text, social media, or even an “old-fashioned” telephone call. Agent motivation in a call center is crucial for driving employee engagement, enhancing customer satisfaction, and increasing overall performance.
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