eGain Blogs

OCTOBER 19, 2021

With eGain 21, we have raised the bar yet again! In eGain 21, we’ve organized our customer engagement solution into three logical hubs: Conversation Hub to connect , Knowledge Hub to better solve , and. Here are some exciting, new capabilities in eGain 21. eGain Knowledge Desktop™ . Conversation Hub. Bot Master.

Self Service 52

Self Service Contact Center Analytics Call Center 52

Avaya

JUNE 14, 2016

Since the launch of the Avaya Breeze™ Platform, we have been advocating the value of the Breeze platform to solve problems. Since the launch of the Avaya Breeze™ Platform, we have been advocating the value of the Breeze platform to solve problems. That’s a lot of wasted time. So what do I end up doing?

Innovation 40

Innovation Self Service Knowledge Base Contact Center 40

Avaya

JUNE 7, 2016

I add to that list Avaya. Like these companies, we too identified a problem and created a platform that solves it. The platform we created for business communications innovation is Avaya Breeze ™. One of the Avaya DevConnect partners said earlier this year that innovation on Breeze is a breeze. Many others agree.

Innovation 40

Innovation Self Service Contact Center Customer Satisfaction 40