Lumoa

FEBRUARY 9, 2023

software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. Customer Effort Score (CES) Customer Effort Score (CES) is a customer experience metric used to measure customer effort and customer satisfaction.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

NobelBiz

AUGUST 28, 2023

Recognize their efforts, provide growth opportunities, and watch engagement levels rise, creating a workforce that’s in it for the long haul. Reduced customer effort and improved satisfaction. Check out our free, on-demand Contact Center Gamification Workshop. Unified customer data for personalized interactions.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

SurveySensum

JULY 14, 2020

Principal Analyst, most of her work is focused on research, advisory, and training efforts on shaping the future of experience management (XM). She is also the Founder & President of Megan Germann Insights & Consulting, helping organizations uncover insights, creating a roadmap for success. . LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132