Eptica

JUNE 3, 2016

Author: Steve Nattress For increasing numbers of people mobile is their preferred means of connecting to, and communicating with, the outside world. Time spent on mobile devices grew by 117% year on year between 2014 and 2015 and nearly half of all ecommerce transactions now take place on mobile devices.

Self Service 48

Self Service Customer Service Social Media Ecommerce 48

Natalie Petouhof

MAY 27, 2016

The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **. . • The State of Customer Service and Support Evolves . • ROI of Social Customer Service- Upcoming. • Mobile Customer Service-Upcoming. **.

Omni-Channel 40

Omni-Channel Social Media e-support ROI 40

ProProfs Chat

MAY 6, 2020

This would help you build a seamless experience for your customers. . 79% of Millennials are more willing to buy from brands that have a mobile customer service portal. (Source: Microsoft ) Tweet this. Since customers like convenience, make sure that you provide that to them when they want and how they want.

Customer Experience 66

Customer Experience Social Media e-support Comparison 66

UJET

OCTOBER 22, 2020

ByNext, and Instacart are using this simple focus on customer experience to drive big wins. Embraces Mobile as More Than a Channel. More than half of all ecommerce sales are expected to come from a mobile device by 2021. knew they needed to create an intuitive mobile customer service experience.

Omni-Channel 90

Omni-Channel Consumers Brands Contact Center 90

UJET

OCTOBER 22, 2020

ByNext, and Instacart are using this simple focus on customer experience to drive big wins. Embraces Mobile as More Than a Channel. More than half of all ecommerce sales are expected to come from a mobile device by 2021. knew they needed to create an intuitive mobile customer service experience.

Omni-Channel 72

Omni-Channel Consumers Brands Contact Center 72

Comm100

FEBRUARY 6, 2018

Salesforce has been successful as a mobile customer service application, meeting the increasing demands of businesses and customers. Company Seeks Omnichannel Customer Support Software. Shopify Plus is Shopify’s solution to omnichannel customer engagement. Great for : Ecommerce businesses.

Software 105

Software Customer Engagement Engagement Omni-Channel 105