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Whitepaper: The Five Core Pillars for Your CEM Strategy

Responsetek

It can be defined as explicit links to strategy; and these links make everyone in the organisation accountable for customer-driven results. Using Customer Experience Management (CEM), companies are able to transform their focus on customers into more tangible and measurable outcomes, thus, bringing the customer commitment to life.

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10 Steps to Immediately Improve Customer Retention With Journey Analytics

Pointillist

Most ecommerce businesses retain fewer than 20% of their customers. This is why customer retention matters to growth and profitability and why it’s critical to focus on strategies to improve customer retention. In retail and eCommerce, the focus of retention is on creating engaged customers that return to shop with you again.