Ecommerce First Call Resolution Online Experience Strategy 
Responsetek
MAY 8, 2018
It can be defined as explicit links to strategy; and these links make everyone in the organisation accountable for customer-driven results. Using Customer Experience Management (CEM), companies are able to transform their focus on customers into more tangible and measurable outcomes, thus, bringing the customer commitment to life.
Pointillist
JUNE 15, 2018
Most ecommerce businesses retain fewer than 20% of their customers. This is why customer retention matters to growth and profitability and why it’s critical to focus on strategies to improve customer retention. In retail and eCommerce, the focus of retention is on creating engaged customers that return to shop with you again.
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