How CX Is Impacting Consumer Preferences For Emerging Fast-Casual Brands
Second to None
APRIL 3, 2018
In the past, convenience was offered via rapid speed of service and enhanced drive-thru technologies, but now this value is being taken care of via eCommerce channels. 2] Fast-casual brands need to make sure they are churning out positive customers via these interactions, because it is an easy source of establishing loyalty.
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