OpinionLab
MAY 4, 2017
In my last post , I said listening to customers and capturing feedback across all channels is a crucial step to delivering great customer experiences in today’s omnichannel world. There is also the argument that customer feedback doesn’t always influence purchasing behavior.
Second to None
APRIL 3, 2018
If it is supremely easy to log on and find your usual order, customers will undoubtedly come back to your brand, and many brands will increase the ante by offering loyalty rewards programs within their online ordering cycle. Our solutions are developed on the basis of solid research and statistical science.
CustomerSuccessBox
NOVEMBER 16, 2021
Do your homework about customers. Voice-of-customer (VOC)/customer-engagement program. The easiest way to know what’s working or needs improvement is- to let your customers tell you! It is ‘listening’ to your customers. Evidence that their feedback is incorporated into the product/service.
Expert insights. Personalized for you.
79 
Let's personalize your content