InMoment XI

JUNE 14, 2022

Typically the PLG model evaluates business and pipeline health based on user actions (clicks) and subscription revenue. Voice of customer data illuminates the “why” behind the clicks and the cash. NPS gives you a glimpse into the minds and hearts of your end users. This is where CX metrics are so valuable.

Metrics 260

Metrics Net Promoter Score Effort Score NPS 260

Wootric CX Blog

JULY 5, 2020

Typically the PLG model evaluates business and pipeline health based on user actions (clicks) and subscription revenue. Voice of customer data illuminates the “why” behind the clicks and the cash. NPS gives you a glimpse into the minds and hearts of your end users. This is where CX metrics are so valuable.

Metrics 85

Metrics Net Promoter Score Effort Score NPS 85

Wootric

JULY 5, 2020

Typically the PLG model evaluates business and pipeline health based on user actions (clicks) and subscription revenue. Voice of customer data illuminates the “why” behind the clicks and the cash. NPS gives you a glimpse into the minds and hearts of your end users. This is where CX metrics are so valuable.

Metrics 52

Metrics Net Promoter Score Effort Score NPS 52

Wootric CX Blog

MARCH 1, 2020

The goal is a unified view of the customer journey, and the implementation roadmap looks something like this: Switch support service + send CSAT surveys after each closure. Collect in-app feedback to get a pulse on end-user experience. Map and trigger different journey touchpoints with the data warehouse.

Effort Score 52

Effort Score Roadmap Touchpoint Analysis 52

Wootric CX Blog

MARCH 18, 2021

Get the ebook, CX FOR EVERY STAGE: How to scale your Voice of Customer program from startup to enterprise. Learn how to improve user experience for product led growth and loyalty. In this step, you’ll gather information across the customer journey. Customer Effort Score (CES). Support interactions.

Net Promoter Score 52

Net Promoter Score Effort Score How To NPS 52