ShepHyken

JANUARY 22, 2021

Sh e shares best practices supervisors can use for monitoring call center agents in a work-from-home scenario. COVID-19 has led us to believe that we need to rethink, amend, and strengthen our contact centers with robust technology to stay ahead of the pandemic. Network & Device Management. Here’s how!

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ViiBE Blog

AUGUST 2, 2021

How CRM integrations strengthen your call center. A CRM system holds all the information about your customers that is essential for successful and sustainable business growth, hence its integration can benefit you and your company in various aspects along the way, especially within customer support services. Saving time.

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Magellan Solutions

AUGUST 5, 2021

Most call centers handle tons of inbound and outbound calls every day. To manage this call volume , you need phone systems with advanced features like call transferring, group conferencing, voicemail support, and more. Automated call distribution (ACD) . Customized call queues. Feature(s).

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NobelBiz

AUGUST 11, 2022

Customer engagement in call centers has expanded beyond the phone with the introduction of digital communication channels in the contact center sector (Facebook, Twitter, webchat, etc.). Scalable Call Center Operations On The Fly Contact centers may adjust to better meet the demands of their clients thanks to CCaaS solutions.

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Magellan Solutions

JULY 27, 2021

This can be avoided with the support of reputed multilingual call center companies. We offer all possible language and dialect as the top multilingual call center company in the Philippines. They are severely handicapped by the lack of support in their native language. in the United States.

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