Natalie Petouhof

MAY 27, 2016

The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **. . • The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Customer Experience IOT in the Automotive Industry-Upcoming. **.

Omni-Channel 40

Omni-Channel Social Media e-support ROI 40

ProProfs Chat

MAY 6, 2020

Customer Experience Drives Sales Statistics. Digital Customer Experience Statistics. Customer Experience ROI Statistics. Customer Experience Through Social Media. Customer Experience & Engagement Statistics. Customer Experience & Retention Statistics.

Customer Experience 66

Customer Experience Social Media e-support Comparison 66

SmartKarrot

FEBRUARY 16, 2022

74% of customers are likely to buy a product based just on a favorable CX. Current customer interactions are 85% AI-powered. Employee engagement rises by 20% on average in companies that take steps to improve their customer experience. 80% of B2B buyers expect a purchase experience similar to that of B2C customers.

Customer Experience 10

Customer Experience Social Media B2B e-support 10

GetFeedback

MAY 9, 2018

In fact, it’s estimated that by the end of 2018, mobile purchases will represent 27% of all e-commerce purchases. Holding onto those hard-won customers is key to a successful business since the cost of acquiring new customers is nearly seven times the cost of maintaining an existing one. Optimize your website for mobile.

Mobile Customer Service 170

Mobile Customer Service Customer Service Self Service e-support 170