ViiBE Blog

MAY 4, 2021

Customers expect the same level of service as in person, so it is crucial to measure your call center’s overall performance as well as your individual agents. Key performance indicators (KPIs) like AHT , NPS and FCR are vital to measuring this performance.

First Call Resolution 52

First Call Resolution Call Center Virtual Call Center Knowledge Base 52

ViiBE Blog

JUNE 1, 2021

You can implement it as a standalone virtual call center or as a complement to CRM applications and co-browsing software. ViiBE allows users to communicate via text chat, share their screen, and share photos and documents. Decathlon increased their Net Promoter Score (NPS) by 25% by using ViiBE for after-sales service.

Self Service 52

Self Service Net Promoter Score Knowledge Base Omni-Channel 52

ViiBE Blog

AUGUST 11, 2021

In ViiBE’s knowledge base, you can store the video call, share photos and documents, and whatever else your company needs. When a customer calls for a second time, the ticketing solution can store the call under a single ticket, making it faster to access past customer call data. .

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

NobelBiz

AUGUST 11, 2022

Scalable Call Center Operations On The Fly Contact centers may adjust to better meet the demands of their clients thanks to CCaaS solutions. Because they are all hosted in the cloud, these solutions make it simple to form remote or multi-location teams and quickly set up a virtual call center.

Contact Center 52

Contact Center Call Center Multi-Channel Omni-Channel 52