GetFeedback

JULY 19, 2019

And yet, it’s not surprising to know companies categorized as customer-centric reported much higher revenue than their counterparts, as documented in Hotjar’s 2019 State of Customer Experience Report. Voice of the Customer results should lead to innovation around customer experience. .

Customer Journeys 230

Customer Journeys Effort Score Net Promoter Score How To 230

ViiBE Blog

MAY 20, 2021

Remote visual support is an innovative technology revolutionising customer service and customer support practices we have come to know so far. With increased efficiency, it has been recorded that Augmented Reality can boost First Call Resolution by as much as 34%. What is remote visual support? Solution delivery method.

First Call Resolution 52

First Call Resolution Transportation Average Handle Time Contact Center 52

NobelBiz

MARCH 5, 2024

The right call center reporting system isn’t just a nice-to-have; it’s an absolute necessity. That’s where Nobelbiz shines, leading the charge with innovative solutions that turn raw data into the kind of strategic insights that push your business to the front of the pack.

Call Center 59

Call Center Report Contact Center Net Promoter Score 59

CSM Magazine

FEBRUARY 21, 2022

When your customer interacts with an AI-enabled chatbot on any platform like your website or a social media channel, the bot offers a resolution. It employs natural language processing and identifies the intention, compares the question to documented FAQs or cases it has settled effectively in the past. Enhanced User Experience.

Omni-Channel 52

Omni-Channel Self Service Tools Customer Experience 52