Customers Self Service Virtual Agent Wireless 
Pointillist
SEPTEMBER 28, 2021
According to Forbes, poor customer service is costing businesses more than $75 billion a year. But many contact center leaders struggle to achieve these outcomes while simultaneously improving customer satisfaction. Contact centers are now considered more than just service centers. By Stephanie Ventura.
Calabrio
JANUARY 6, 2016
When it comes to the power of IoT and data, it’s high time customer engagement gets involved, and it all begins with the contact center. It’s a relatively new model, equipped with sophisticated sensors that automatically alert the manufacturer if the appliance needs service. Prediction #3: Self-service is the key to success.
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