Verint
NOVEMBER 2, 2017
Verint’s Dan Bodner, CEO, will present the opening keynote “Artificial Intelligence—Applications and Customer Engagement” at The Center of Excellence, Wireless and Information Technology (CEWIT) conference on November 7 at Stony Brook University’s CEWIT facility in Stony Brook, New York.
Verint
NOVEMBER 13, 2017
A recent Newsday article spotlighted Verint CEO Dan Bodner describing how artificial intelligence will help shape the future of customer service. This translates to organizations such as banks placing a high value on customer engagement. “To To create a competitive differentiation, banks need to focus on engaging customers,” he said.
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Pointillist
SEPTEMBER 28, 2021
According to Forbes, poor customer service is costing businesses more than $75 billion a year. But many contact center leaders struggle to achieve these outcomes while simultaneously improving customer satisfaction. Advances in digital technology have reshaped customer expectations for exceptional experiences.
Verint
NOVEMBER 16, 2017
Leading enterprises recognize that the effective adoption and implementation of automation and artificial intelligence (AI) solutions within their customer engagement operations can be game-changing for the enterprise, potentially yielding higher revenue, lower operating costs and greater customer satisfaction.
Calabrio
JANUARY 6, 2016
When it comes to the power of IoT and data, it’s high time customer engagement gets involved, and it all begins with the contact center. A virtual agent initiates a service call by accessing your Outlook or iCal calendar to set up an appointment. The boundaries between agent and external expert will blur.
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