Lumoa

NOVEMBER 29, 2021

Most organizations, that receive large amounts of customer feedback data, can buy text analytics solutions that help in making sense of the data and transform the chaotic customer voice data into structured info. And yet still, acting on the customer feedback is hard.

ROI 259

ROI Customer Experience NPS Financial 259

Lumoa

JULY 10, 2018

Most organizations, who receive large amounts of customer feedback data, can buy text analytics solutions which help in making sense of the data and transform the chaotic customer voice data into structured info. And yet still, acting on the customer feedback is hard.

ROI 303

ROI Customer Experience NPS Financial 303

Happy or Not

NOVEMBER 1, 2023

In a world driven by customer-centricity, understanding and measuring customer satisfaction have become paramount for businesses aiming to thrive and grow. And how can you choose the right metrics to capture the essence of your customers’ experiences? What aspect of customer satisfaction are you measuring?

Net Promoter Score 36

Net Promoter Score NPS Effort Score Customer Satisfaction 36

Confirmit

MARCH 22, 2020

Are you doing what you can to ease customers’ fears? The question, however, remains, what about measuring the customer experience during these times? Voice of the Customer Voice of the Employee Best Practices Quick Guides. Are you taking the situation seriously without feeding into the panic?

Customer Experience 52

Customer Experience B2C Hospitality B2B 52

Confirmit

FEBRUARY 28, 2017

. “The way we have done that [delivered the best customer service in hospitality] is we measure and monitor everything. ” Lee Horgan, Chief Executive of Amadeus Hospitality. " " Tim Stadthaus, SVP of marketing and customer experience, Asurion.

Hospitality 40

Hospitality Social Media Voice of Customer Customer Voice 40