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Conversations with Clients: Du Duo, Shouqi Limousine & Chauffeur

COPC

Shouqi Limousine & Chauffeur is an online car hailing platform established by Shouqi Group, answering the call of the Ministry of Transport on the renovation of the traditional taxi operations. Q: Where does the Shouqi customer service centre fit in the management of end-to-end customer experience, and how do you manage and improve?

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How & why to restart your Voice of Customer program

Thematic

In this blog, we’ll discuss how to u nderstand your Voice of Customer (VOC) insights and why this is important. What are your customers actually telling you and how do you analyze this information to get to meaningful insights? A new take on Voice of Customer: driven by insights.