Second to None

MAY 31, 2018

Brands should strive to be as receptive to customer feedback as possible, collecting a trove of information that can then be converted into tangible changes to the way your team interacts with consumers. This feedback can be acquired in several different fashions, including voice of customer survey and mystery shopping programs.

Feedback 70

Feedback Net Promoter Score Voice of Customer Leadership 70

Totango

JUNE 4, 2019

By understanding what is Voice of Customer and leveraging this information, you can gain a competitive advantage over companies that aren’t listening to their customers. What is Voice of Customer? Voice of Customer is all about collecting, listening, and learning. Combining Words with Actions.

Voice of Customer 78

Voice of Customer Net Promoter Score Feedback Competitive Advantage 78

Thematic

NOVEMBER 13, 2018

We have more data than ever before, but drawing insights from that data to actually understand your customers “voice” is extremely difficult. What is Voice of Customer (VOC)? Improve your Net Promoter Score. But how do you do it well? This is where a lot of companies take a wrong turn.

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101