article thumbnail

How Does Your Product Pricing Affect Customer Satisfaction?

Retently

Luxury brands, from Swiss watch manufacturers to boutique fashion houses, have used this strategy very effectively for decades, earning a reputation for quality not just because of quality itself, but because of pricing that reflects it. Implement the Net Promoter Score for your business and start collecting actionable feedback.

article thumbnail

Biteable’s Evolution to a Customer-Centric Product Roadmap

AskNicely

Biteable , using AskNicely to track customer sentiment and inject feedback right into their product plans, shares their story to illustrate just how important feedback is in fashioning a customer-centric roadmap. The post Biteable’s Evolution to a Customer-Centric Product Roadmap appeared first on Net Promoter Score from AskNicely.

Roadmap 150
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

6 Great Customer Service Tips to Improve Your Satisfaction Ratings

Retently

There’s only one problem: the Net Promoter Score ® and feedback you received wasn’t as good as you expected. Small changes to your customer service process, from improving your guarantee to making it easier for customers to contact you, can have significant, measurable effects on your Net Promoter Score.

article thumbnail

Benefits of Outsourcing your NPS process

Retently

Access to the right tools While there are numerous ways of achieving and tracking customer success, the Net Promoter Score has become one of Customer Success team’s secret weapons. Further, they utilize world-class NPS practices perfected over the years by working with multiple businesses around the globe.

NPS 138
article thumbnail

Why You Aren’t Receiving Qualitative NPS Feedback (And How To Fix It)

Retently

While many people think of Net Promoter Score® surveys as revolving around a simple 0 to 10 rating scale, the reality is that there are two sides to NPS® — the quantitative (the rating) and the qualitative side (the feedback). Your Customers Aren’t Used to Personalized Communication.

NPS 124
article thumbnail

The Art of Selling CX

Horizon CX

Zara: Agile Fashion Retail Responding to Trends Zara, a fast-fashion retailer, has excelled by recognizing and responding quickly to the perceived needs of fashion-conscious consumers. Net Promoter Score (NPS) Studies: NPS remains a widely used metric to measure customer satisfaction and loyalty.

article thumbnail

Boost Growth and Lower Costs with AI and Cloud Contact Center Solutions

NICE inContact

The study analyzed the impact of moving to the cloud for several companies, including fashion retailer TechStyle Fashion Group. Founded in 2010, as TechStyle Fashion Group expanded and added new brands to its portfolio, customer service infrastructures were siloed – no overarching system supported synergy between brands.