Customer Attrition: Essential Guide to Understand, Measure, and Prevent It
SmartKarrot
OCTOBER 16, 2020
70 percent of the clients churn away from a company when faced with poor customer service. In SaaS industries, customer attrition is preferably the worst nightmare they want to steer away from. So, what is meant by the term customer attrition? How it is exactly measured? What is Customer Attrition?
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