ViiBE Blog

MAY 13, 2021

Customers often contact a call center when they are frustrated or experiencing an issue with a product or service. In the background, entire systems run behind the scenes to manage their call and put them in touch with a representative as efficiently as possible. There are different types of call centers.

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CSM Magazine

JANUARY 28, 2020

Any type of large enterprise or organization knows the inherent value a virtual call center brings to their business. However, not all customer service solutions are created equal. For your call center service to be a success, your organization needs to be able to monitor its practices and performance.

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LiveChat

NOVEMBER 11, 2016

The reports also suggest that the efficiency of contact centers have gone low and only 52% of customers were provided with a plausible solution on the very first attempt. Customers Move So Does Cloud. The user-friendliness of cloud technology has made the scenario easier for the customer service environment.

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ViiBE Blog

APRIL 8, 2021

Call centers have evolved beyond simple inbound call centers to many different types of contact centers offering services, including outbound calls, video calls, instant messaging, and automated messaging. The more options provided to the customer, the more the center can meet their needs.

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NobelBiz

MAY 24, 2022

Managing call center agents remotely has become a true challenge for the industry. Of course, including telecommuting in this work may appear to be a rather sophisticated sort of work that may appear to be rather sophisticated compared to typical customer service practice.

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ViiBE Blog

JUNE 1, 2021

For customer service, this logic also applies. Answer a customer’s query, and you’ve solved their problem for a day. Give them the tools to solve it themselves, and you’ve solved their problems for the lifetime of the product (or service.). That can include self-service, text chat, or video chat.

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ViiBE Blog

AUGUST 11, 2021

Similarly, a large company with many customers will require greater resources than a smaller one. Call centers were the predecessor to contact centers. Customers called a number and were routed to a customer service representative. The benefits of cloud-based contact center solutions.

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