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Incentivized reviews: Uncovering hidden dangers

BirdEye

Leverage loyalty programs: Reward enthusiastic members of your loyalty program with points or other benefits for leaving a review. Focus on organic reviews: Prioritize building a strong reputation through exceptional customer service, high-quality products, and genuine customer engagement.

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A Comprehensive Guide to NPS in Retail

SurveySensum

Here are some examples of Retail Survey Questions you can ask customers. How satisfied were you with the level of customer service you received? As you can see from the given infographic, the average NPS score in online (retail) shopping is 41. Otherwise, start listening to your customers and improve your business.

NPS 52