Remove Customer Service Remove Exceptional Customer Service Remove Handbook Remove System
article thumbnail

Employees Don’t Fail, Your Systems Do

Michel Falcon Experience

People don’t fail, systems do. which originated from Peter Scholtes book “ The Leader’s Handbook.” Is it the systems within our business that break down and cause missteps? See also : How to Be a Ridiculously Successful Customer Service Employee. Maybe your hiring system broke down?

System 153