ShepHyken

AUGUST 16, 2021

Each week I read many customer service and customer experience articles from various resources. 16 Great Customer Service Tips and Examples by Tom Coombe. Small Business Trends) Customer service in the U.S. is a multi-billion dollar industry, one that’s growing all the time.

Customer Service 90

Customer Service Social Media Tips Multi-Channel 90

ShepHyken

JANUARY 12, 2022

There is a term in the customer service world that is often misused or misunderstood. It’s time to bring it back with what may be the perfect example. . It all started with a concept known as multi-channel. This was about different ways customers could communicate with you. That’s two channels.

Omni-Channel 80

Omni-Channel Multi-Channel Video Social Media 80

Customers That Stick

AUGUST 11, 2015

Twitter understands that it is often a channel for immediate customer response, and it is not only embracing its role as a customer service channel but beginning to focus on selling itself as an indispensable channel for customer service. No Channel Is THE Channel.

Customer Service 60

Customer Service Multi-Channel Omni-Channel Customer Service Strategies 60

Comm100

OCTOBER 8, 2016

This way, even when your customers stray to a search engine for help, your website’s reach will pull them right back in. Make customer service channels easy to reach and use. To do this, make sure that you’re communicating a consistent brand that truly speaks to your customers’ values. Loyalty Programs.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151