Ecrion
JULY 22, 2019
Every year, businesses lose over $75 billion in potential revenue thanks to one thing: poor customer service. And while studies show that about 1 out of every 26 customers complain about poor customer service, over 90% of those dissatisfied customers simply stop working with your business — and never come back.
Integrity Solutions
SEPTEMBER 28, 2023
In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.
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ShepHyken
JUNE 24, 2019
The customer service you provide would be… Amazing! Poor customer service can impact more than just those who experience it by Kristen Dalli. Consumer Affairs) Most consumers can relate to either seeing or experiencing poor customer service, whether it’s at a restaurant, hotel, or the grocery store.
CSM Magazine
FEBRUARY 12, 2020
Customers can go to various businesses, including online, to buy the same items you sell. If your company provides a better customer experience, consumers will stay. Customer service training is as crucial as learning job requirements and product information. Know Your Customer Needs.
InMoment XI
MARCH 11, 2024
An organization can act on these insights by fixing the existing product or service, and then making sure similar issues don’t appear in the future. As an example, let’s imagine the same financial services firm from earlier experiences a prolonged period of poor customer service due to understaffing or inadequate training.
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