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Customer Service Professional Development – Resources To Help You Learn & Grow

Comm100

The service sector as a whole has experienced steady but sustained growth over the past decade (approx. To ensure that you stand out in this market, it is imperative that you maintain and constantly build upon your skills and knowledge – as on-the-job experience will only take you so far. Author of The Service Culture Handbook.

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5 Top Customer Service Articles For the Week of November 21, 2016

ShepHyken

My Comment: Buffer has shared their insights on the current and future state of social media marketing. I’m surprised at how many companies have not yet embraced social media for marketing and customer care. The NPS Handbook to Analyze the Drivers of Loyalty by CustomerGauge. It’s worth it. Follow on Twitter: @Hyken.