Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Give Your Customers More Accurate Help.

Social Media 122

Social Media Customer Service Strategies Strategy Customer Service 122

Help Scout

AUGUST 11, 2021

Fonolo also offers several other resources if blog posts aren’t your preferred way of learning, for example: White papers. It’s immediately evident that these can’t be directly applied to the day-to-day work being done by your customer service team on the ground. White papers. Tip sheets. Mentoring program.

Customer Service 80

Customer Service eBook Leadership Resources 80

Comm100

OCTOBER 17, 2017

This is why an effective social media support strategy can double as a stellar marketing strategy – customers trust their friends and contacts more than they trust advertisements. Increase Customer Loyalty. said it might affect their brand loyalty. Customers Expect It. During the same study, 46.7%

Social Media 130

Social Media Customer Service Customer Care Feedback 130