CSM Magazine

AUGUST 22, 2019

In order to stay relevant, there are two crucial discussions that leaders must prioritize: Internal Customer-Centric Team Strategy : How can we evolve internal structures, optimize our workforce, and close the feedback loop to meet new customer demands? VP, Client Services, Boston Red Sox.

Customer Service Strategies 40

Customer Service Strategies Meeting Strategy Customer Service 40

Second to None

MARCH 30, 2018

When I arrived at my hotel room, I was speechless. In fact, 86 percent of business leaders say customer experience is foundational to their success. Here are three fundamental tools for building a superior customer-service strategy. I did so immediately. Think beyond marketing. Final thoughts.

Customer Experience 112

Customer Experience Airlines Brands Voice of Customer 112

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Mr. A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. His latest book is The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets. Kate Leggett.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Mr. A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. His latest book is The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets. Kate Leggett.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130