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3 Customer Service Training Secrets You’ll Wish You’d Known 5 Years Ago

Ecrion

Too often, companies blame a loss of revenue on competitors, poor market conditions, and even failed marketing strategies when the real reason why business is down is due to a poor customer service training and standards. Be honest with yourself: How confident are you, really, with your current level of customer service?

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The Most Important Employee in Your Business

ShepHyken

Many years ago, I had a client who almost didn’t hire me as a customer service keynote speaker. He had been reading my customer service articles for several years. He watched my speaker demo video. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.