SurveySensum

MARCH 19, 2024

Customer Satisfaction Survey Questions On a scale of 1-5, how satisfied are you with your overall experience with our company? Were our customer service representatives helpful in resolving your issue? Did our products/services meet your expectations? Overall, how would you rate your experience with our product?

Survey 52

Survey Net Promoter Score Effort Score Feedback 52

Pointillist

JULY 5, 2019

How to improve your return on investment in Medallia, Qualtrics, Clarabridge and Concentrix By Steve Offsey Most organizations that have implemented a voice of customer program are happily collecting and analyzing multiple forms of customer feedback. How Mature is Your Voice of Customer Program?

Voice of Customer 45

Voice of Customer Net Promoter Score NPS ROI 45

SurveySensum

JULY 6, 2020

Like any disappointed customer, she reached out to the customer care to complain about the same. The customer service representative listened to her patiently and quickly resolved the issue by offering her a refund for the discontentment and a discount coupon for her next purchase.

Net Promoter Score 83

Net Promoter Score NPS Social Media Course 83